Let us help you:

• Develop the loyal customer base you deserve
• Understand the numbers that drive your business
• Develop effective customer service routines
• Increase customer trust & loyalty
• Improve workflow & productivity
• Interpret your management reporting

• Maximize your return on investment

Protractor Software and our auto repair shop management coaching services are based on proven shop management methods that focus on following:

Marketing 

Marketing is the means that a business uses to attract and keep customers. It includes more than just advertising. Any activity that allows a potential or existing customer to form an opinion of your business is marketing. If your improvement opportunities are marketing related we can help you with customer attraction and customer retention. We can also provide you with a presence on the internet to help your marketing effort.

Customer Service 

Customer Service is the foundation of most businesses. How customers are serviced can make or break any business. Customer loyalty will signify how satisfied they are with the services you offer and we can provide you with the tools to measure it.

Sales & Profitability 

Without sales a business cannot begin. A business needs to be successful in selling its products and services profitably. Meeting the need with the proper products and services is the key to success in sales.

Productivity

The Business’ capacity to produce will be the underlying factor to success. The marketing plan, customer service and the ability to sell can be perfect but if your business can’t produce it will fail. There must exist procedures that allow a business to operate as efficiently as possible to allow maximum productivity.

Contact us to find out more or get started on the program.