How To Contact

1. Send an e-mail to log a support issue to support@protractor.com. This is the preferred way of contacting Protractor and will be the fastest procedure for logging a support call. If a return phone call is needed please add that instruction to the e-mail.
    

2. Call the support office and log a support call at (866) 939-8743.

Support Policy

1. All requests for support will be acknowledged ASAP, and attempted to be resolved before the end of the current business day.
    

3. All support calls logged are prioritized as:

• Priority One (P1) – system down and non-operational

• Priority Two (P2) – all other logged support calls and questions.

4. P1 Support Calls – All P1 support calls logged are automatically jumped to the top of the days support call list. The support desk will be actively working on the problem within one hour.

P2 Support Calls - The support desk will attempt to answer all P2 support calls by the end of the business day the call was logged on. Any left over support calls at the end of a day will be answered first thing the next business day.

Protractor Software Inc. will try to meet or exceed the above policy at all times. Unfortunately, there will be times that circumstances out of Protractor Software’s control (third party intervention such as an Internet Provider) do not allow Protractor Support to keep their commitment to the customer. Protractor will pay particular attention to these instances and do everything within their power to get the Protractor customer using his database.